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Privacy Policy

Last updated: 19 March 2026

Bougiedor Limited is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.bougiedor.com or make a purchase from us.

Please read this policy carefully. By using our website, you acknowledge you have read and understood how we handle your personal data.

1. Who We Are

The data controller responsible for your personal data is:

  • Bougiedor Limited
  • Company number: 16945978
  • Registered office: 30 Station View, Nuneaton, England, CV11 5AQ
  • Email: contact@bougiedor.com
  • Website: www.bougiedor.com

We are subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following categories of personal data:

a) Data you provide directly

  • Full name
  • Email address
  • Delivery and billing address
  • Phone number (if provided)
  • Payment information (processed securely — we do not store full card details)
  • Order history and preferences
  • Messages or enquiries you send us

b) Data collected automatically

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on our website
  • Referring website or search term
  • Cookie data (see Section 7)

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfil your orders — including sending order confirmations, dispatch notifications, and handling returns or refunds.
  • To communicate with you — responding to enquiries, providing customer support, and notifying you of any issues with your order.
  • To improve our website — using anonymised analytics data to understand how visitors use our site and to improve the customer experience.
  • To comply with legal obligations — including tax records, fraud prevention, and regulatory requirements.
  • To send marketing communications — only where you have given your explicit consent. You may opt out at any time.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

  • Contract performance — processing is necessary to fulfil your order and manage your customer account.
  • Legal obligation — we are required to retain certain data (e.g. financial records) to comply with UK law.
  • Legitimate interests — we use anonymised analytics data to improve our website and services, where this does not override your rights.
  • Consent — for marketing emails and non-essential cookies, where you have opted in. You may withdraw consent at any time.

5. Third Parties We Share Data With

We do not sell your personal data. We may share your data with trusted third parties only where necessary to operate our business:

WooCommerce (Automattic Inc.)

Our online shop is powered by WooCommerce, a plugin developed by Automattic. WooCommerce processes your order data on our behalf to enable checkout, order management, and payment processing. For more information, see the Automattic Privacy Policy.

Google Analytics (Google LLC)

We use Google Analytics to collect anonymised data about how visitors use our website. This includes pages viewed, session duration, and traffic sources. Google Analytics uses cookies and may transfer data to servers in the United States. Google LLC is certified under the EU-US Data Privacy Framework. For more information, see the Google Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Payment Processors

Payment transactions are handled by secure third-party payment processors (such as Stripe or PayPal, depending on your chosen payment method). We do not store or have access to your full card details. These processors operate under their own privacy policies and security standards.

Delivery & Shipping Providers

We share your name and delivery address with our courier partners for the sole purpose of fulfilling your order.

Legal & Regulatory Authorities

We may disclose your data to law enforcement, regulatory bodies, or courts where required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy:

  • Order data — retained for 7 years to comply with HMRC financial record-keeping requirements.
  • Customer account data — retained for as long as your account is active, or until you request deletion.
  • Marketing data — retained until you withdraw consent or unsubscribe.
  • Analytics data — retained in anonymised form as configured in our Google Analytics account (typically 26 months).

7. Cookies

Our website uses cookies — small text files stored on your device — to enable core functionality, remember your preferences, and collect anonymised analytics data.

The types of cookies we use include:

  • Essential cookies — required for the website and shopping cart to function. These cannot be disabled.
  • Analytics cookies — used by Google Analytics to collect anonymised data about site usage. These are only set with your consent.
  • Functional cookies — used by WooCommerce to remember your cart, session, and checkout information.

You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website.

8. International Data Transfers

Some of our third-party service providers, including Google, may transfer your data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms approved under UK GDPR, to protect your data to the same standard it would receive in the UK.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — you may request a copy of the personal data we hold about you.
  • Right to rectification — you may ask us to correct inaccurate or incomplete data.
  • Right to erasure — you may request that we delete your personal data, subject to legal retention obligations.
  • Right to restriction — you may ask us to limit how we use your data in certain circumstances.
  • Right to data portability — you may request your data in a structured, machine-readable format.
  • Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at contact@bougiedor.com. We will respond within 30 days. We may need to verify your identity before processing your request.

10. How We Protect Your Data

We take the security of your personal data seriously. Our website uses SSL encryption (HTTPS) to protect data in transit. Access to customer data is restricted to authorised personnel only. We regularly review our security practices and those of our third-party providers.

No method of transmission over the internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at contact@bougiedor.com and we will delete it promptly.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.

13. Complaints

If you are unhappy with how we have handled your personal data, please contact us first at contact@bougiedor.com and we will do our best to resolve your concern.

You also have the right to lodge a complaint with the UK’s data protection authority:

  • Information Commissioner’s Office (ICO)
  • Website: www.ico.org.uk
  • Helpline: 0303 123 1113

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will always show when it was last revised. We encourage you to review this policy periodically.

15. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or your personal data, please contact us:

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